Returns & Exchanges

At Chery Industrial, we stand by the quality of our products and offer a 30-day return window for items in their original, unused condition. We are committed to ensuring your industrial equipment meets your operational needs through a transparent and efficient exchange process.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Shipment

Securely pack the item in its original industrial packaging, ensuring all components, manuals, and hardware are included to avoid restocking fees.

3

Ship to Our Facility

Affix the provided shipping label or use a trackable carrier to send the package to our designated distribution center for inspection.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing